Refund Policy

Harmony Eggs supplies fresh eggs. If there is a problem with your order, please contact us so we can help. This policy applies to orders placed through harmonyeggs.com.au. It does not limit your rights under the Australian Consumer Law.

Problems with an order

If eggs arrive broken, damaged, unsafe, not as described, or you receive the wrong product or quantity, email support@harmonyeggs.com.au or call (03) 7050 5949. Please provide your order number, a description of the problem and, if practical, photos. Contacting us promptly helps us investigate fresh-food and delivery issues, but there is no fixed claim deadline that removes your legal rights.

Depending on the problem and your rights under the Australian Consumer Law, the remedy may be a replacement, refund or another appropriate solution. For a major problem, you may be entitled to choose a refund or replacement. We may ask for reasonable proof of purchase and assess the issue. Please do not send perishable eggs back without first contacting us.

Change of mind

Because eggs are perishable, we do not offer change-of-mind returns or refunds after an order has been supplied. If you need to change or cancel an order before it is prepared or dispatched, contact us as soon as possible. We will tell you whether the change is possible and whether any payment can be refunded. This does not affect your consumer guarantee rights if there is a problem with the goods.

Refunds

Where a refund is due, we will arrange it to the original payment method where practicable. The time it takes to appear can depend on your payment provider or bank. We will not offer store credit instead of a refund where you are entitled to a refund under the Australian Consumer Law.

Contact us

Harmony Eggs, ABN 53 685 743 239
Warehouse 7/15 Melbourne Market, 55 Produce Dr, Epping VIC 3076
Email: support@harmonyeggs.com.au
Phone: (03) 7050 5949