Privacy Policy

Harmony Eggs (ABN 53 685 743 239) respects your privacy. This policy explains how we handle information when you visit harmonyeggs.com.au, contact us, subscribe to updates or place an order.

Information we collect

Depending on how you use the site, we may collect your name, email address, phone number, billing and delivery details, order history, messages and account details. The site may also collect technical information such as your IP address, browser and device details, pages viewed and cookie identifiers. Payment details are processed by the payment service offered at checkout; we do not need your full card number to handle an order.

How we use information

We use information to respond to enquiries, process and deliver orders, manage accounts and subscriptions, provide customer support, handle refunds, maintain site security, understand how the website is used and meet legal obligations. If you sign up to our newsletter, we may email you news and offers. You can unsubscribe using the link in a marketing email or by contacting us.

Cookies and service providers

Our WordPress and WooCommerce site uses cookies and similar technologies for functions such as the cart, checkout, account access, security and site performance. Analytics and marketing tools may also collect usage information. You can manage cookies through your browser settings, although some site functions may then stop working.

We may share the information needed to provide our services with website hosting and technology providers, payment processors, delivery providers and professional advisers. We do not sell your personal information. Some providers may process or store information outside Australia; contact us if you would like details about a particular service.

Storage and security

We take reasonable steps to protect information from misuse, loss and unauthorised access. We keep information for as long as needed for orders, customer service, legal and accounting purposes, then delete or de-identify it when appropriate. No internet service can guarantee complete security.

Access, corrections and questions

You may ask us what personal information we hold about you, request a correction or raise a privacy concern by contacting us. We will review and respond to your request.

Contact

Harmony Eggs, ABN 53 685 743 239
Warehouse 7/15 Melbourne Market, 55 Produce Dr, Epping VIC 3076
Email: support@harmonyeggs.com.au
Phone: (03) 7050 5949

We may update this policy as our website and services change.